donald drawbertson

FAQS

SHIPPING POLICY:

For those ordering prints, we print on demand so please be aware that this can take a few days to print, sign and then send out.

For shipping rates, we do not follow "express shipping" or "2-day shipping", etc. Those options are shown because they are the most similar in pricing when it comes to our shipping costs so please be aware that it takes longer than this to receive your order.

*Sometimes we can make exceptions and offer faster shipping.

 

RETURN POLICY:

All sales are final unless item is received damaged.

If your item is damaged, you may return it within 30 days of receipt and receive a replacement for the product. Shipping charges will not be refunded.

If your order should arrive in less than satisfactory condition, we offer a convenient damage replacement procedure. Simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to help@donalddrawbertson.com. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the damage. Your request will be processed within 7 days and you will receive an email letting you know your replacement is under production and a return shipping label for the damaged product.

To return your item(s) please pack them in the original box.