FAQS

RETURN POLICY:

All sales are final unless item is received damaged.

If your item is damaged, you may return it within 30 days of receipt and receive a replacement for the product. Shipping charges will not be refunded.

If your order should arrive in less than satisfactory condition, we offer a convenient damage replacement procedure. Simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to help@donalddrawbertson.com. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the damage. Your request will be processed within 7 days and you will receive an email letting you know your replacement is under production and a return shipping label for the damaged product.

To return your item(s) please pack them in the original box.